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S
SSLLC
November 22, 2023
Question

We entered a payment as deposited, but it was cashed. How do I fix the entry?

  • November 22, 2023
  • 1 reply
  • 0 views
This is a payment from a customer for an invoice.

1 reply

A
ArielI
November 22, 2023
Hello, @SSLLC.
 
Thank you for posting your concern here in the Community.
 
If you need to correct the bank deposit transaction, I recommend deleting the bank deposit first and then recording the payment again. Let me show you how to search for the transaction and delete it.
 
  1. Go to the Magnifying glass icon.
  2. Enter the date, amount, or transaction number of the bank deposit, and select it.
  3. In the bank deposit sheet, click the More option.
  4. Hit Delete.

 

After this, record the transaction again and choose Payments to deposit which is the account for the undeposited funds. I'm adding this article about categorizing transactions after you've corrected your customer's invoice payment: Categorize online bank transactions in QuickBooks Online.
 
If you have further questions about correcting your transactions, feel free to reply to us. Take care! 
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