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Feb 23, 2023 6:38 PM UTC
Question

We have a bank transaction pulling in of $71k spent - but that $71k needs to be matched to 3 JE's - 2 are credits to the bank GL and 1 is a debit. I can't add the debit.

The credit journal entries show up on the list but the debit journal entry does not. Any idea why this is happening? the journals entries are NOT reconciled.

1 reply

Feb 23, 2023 7:38 PM UTC

Thank you for sharing detailed information about the issue. I understand you encountered missing transaction in QuickBooks Online.

 

I would like to clarify what accounts are affected or missing, so I can provide you the exact resolution to the problem. 

 

Feel free to add your comment below, I'll ensure to resolve this as soon as possible. Have a nice day.