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standett
February 22, 2023
Question

We opened a QB checking account in November. We had 9 transactions in total since then. We found it today that QB put a hold on account on 01/30 & it's still on HOLD. ???

  • February 22, 2023
  • 1 reply
  • 0 views
I called customer service & the rep says she cannot do anything for us. The system says it's just on hold & we have to wait until QB releases it. The rep says there is no escalation process for this matter.

So QB can just freeze our funds without notifying its customers? The rep says it says so in the terms & conditions.

What can we do?

    1 reply

    Adrian_A
    Adrian_A
    February 22, 2023

    Hello standett,

     

    I appreciate you for contacting our phone agents.

     

    Hold payments happen when our Team finds issues upon reviewing the transactions. If there are issues, you'll get an email notification about them. From there, you can follow the actions or resolution provided. Once everything is set, we can usually complete our review within 2 business days to finish the process.

     

    If the funds are still on hold for a while, I recommend connecting with our Support Team for further assistance. They have extra tools to pull up your account securely and check the possible reasons for the funds being withheld. For the support's contact information, you can open this link: QuickBooks Online with Payments & Merchant Service Center Support.

     

    To know more about the possible reasons why funds are getting on hold, you can also check out these articles:

     

     

    Moreover, here's how you can find out when QuickBooks Payments deposits customer payments.

     

    Please let me know how else I can help you with your payments and other transactions. I'm always here to help. Have a good one!

    S
    standettAuthor
    February 22, 2023

    This is our QuickBooks checking account! Not a payment. QuickBooks froze our checking account. QuickBooks emailed us last fall to offer us a checking account and said that we would get our payments quicker if we elected to open an account with them. So we opened up account, and after nine transactions, including a large deposit for us, QuickBooks decided to freeze our checking account. Now we cannot access our funds and pay our vendors. We feel tricked!

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