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mpkmosaic
February 28, 2022
Question

Were you asked to pay to resolve your issue?

  • February 28, 2022
  • 2 replies
  • 0 views

I have a problem with transactions not updating from my Bank of America account.  Quickbooks has acknowledged that this is a problem with Bank of America accounts more broadly and "attached my account" to the case being worked on by a Product Egngineer.  A "proadvisor" asked me to call in a special number to get help.

 

Guess what - this special number told me that there is a fix, but it hasn't been rolled out to the product yet, and in order for me to get it, I have to pay between $2600 and 4000 for it.  I'm in shock - I pay for the proudct, it's not workiing and is a product issue admitted to by their own customer service team, and now I need to pay this insane amount for a fix?

 

Has anyone else experienced this?  I'm pretty sure this qualifies as deceptive business practices.

2 replies

JasroV
JasroV
March 1, 2022

I hear your sentiments, @mpkmosaic.

 

I see that you've posted a similar query and my colleague already posted a response.

 

If you haven't read it yet, you can check it out through this link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-are-your-bank-of-america-credit-card-transactions-moving-over/01/1045341#M77132

 

Furthermore, I'm adding these links that can guide you in seamlessly managing your accounts and transactions:

 

 

I'll be around whenever you have other follow-up questions. Please feel free to tag me in your reply and I'll get back to you as soon as possible. Take care!

M
mpkmosaicAuthor
March 2, 2022

no

Fiat Lux - ASIA
Fiat Lux - ASIA
March 1, 2022
@mpkmosaic wrote:

A "proadvisor" asked me to call in a special number to get help.

 

@mpkmosaic 

Did she/he send a private message to you? What is their username in the community? What the "special number" did they ask to call? I believe it was a fraud attempt. 

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