What could be the reason why the "Enter bank info" button for ACH option is missing under the primary payment method window in the clients tab?

Hi @_Jep,

Thanks for posting here today. I'll share some information about the "Enter bank info" button. Let’s run some basic troubleshooting steps to isolate the issue. Open QuickBooks Online (QBO) using the incognito mode or private browsing. This help determine if this is a cache-related issue or not. Thus, the webpage is preventing the online program from viewing this button. Let me guide you how.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Next, go back to your client and then check if you have now the button for "Enter bank info." If it does, head back to your regular browser to clear the cache. This process will optimize the QBO performance. If you continue to get the same result, use a supported browser and enter the bank info from there.

Here's the guide to learn more about ACH: Process an ACH bank transfer from a customer.

I've also added this link in case you need help managing bank-related tasks. It has our general banking topics with article and some videos: Banking.

Don't hesitate to reply to me again if you need help with ACH banking or with QuickBooks. I'll be right here for you. Take care and have a wonderful day ahead.