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waterbaby76
March 6, 2023
Question

What did you guys do with bank feeds matchinG?

  • March 6, 2023
  • 1 reply
  • 0 views

There was an update at some point and my bank feeds looks new.  That's okay, but now reconciling the transactions takes twice as long.  I cannot copy/paste accounts to similar transactions, the up and down arrow doesn't work properly anymore (if I press my down arrow when I'm in the Account field, it pops up my account list and does not jump to the transaction below it, like it did before).   everything is upside-down.  WHY? Aren't you supposed to make life easier for us not make it more difficult?  At this point, I'm thinking about deactivating it because doing it manually will be TONS faster.

1 reply

K
Kevin_C
March 6, 2023

I hear your sentiments, waterbaby76.

 

I know it can be challenging when you encounter issues while reconciling your accounts in QuickBooks Desktop (QBDT). I'll provide some troubleshooting steps to help you sort out this issue.

 

If you haven't tried running the Verify and Rebuild data tools to get this resolved, we can perform this to verify and resolve the most commonly known data issues within your company file. Before doing so, please secure a backup copy of your company file and please ensure that your QuickBooks Desktop is up to date

 

Here's how to verify data:

 

  1. Navigate to the File menu.
  2. Choose Utilities, then select Verify Data.
  3. Click OK when you see the message, QuickBooks detected no problem with your data.
  4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  5. Click Close or View Errors and take note of the specific error message.

 

You can rebuild the data if QuickBooks finds an issue with your company file. Here's how: 

 

  1. Go to the File menu.
  2. Choose Utilities, then select Rebuild Data.
  3. Click OK if you receive a prompt to back up your company file.
  4. The Rebuild Data utility starts as soon as the backup is finished. Tap OK when you get the message "Rebuild has completed".
  5. You may run Verify Data again to make sure there are no errors.

 

If the issue persists, I recommend contacting our Technical Support Team. They have tools that can securely check your account and further help you with what has caused this issue.

 

Additionally, you can check out this article for additional troubleshooting steps to help you fix this issue: Fix data damage on your QuickBooks Desktop company file.

 

Please let me know how it goes after performing the steps above. It'll always be my pleasure to help if you've got other QuickBooks concerns. Stay safe!

G
Gfox2194
March 28, 2023

To QB team...

 

That was not an answer to his question. I have the same problem. Can anyone REALLY help us?

 

C
Carneil_C
March 28, 2023

I appreciate you for joining this thread, @Gfox2194. 

 

I know how important your time is. That's why I'm here to point you in the right direction of support to fix this issue and be able to reconcile your accounts seamlessly. 


Before I route you to them, have you tried the steps provided by my colleague above? If the issue persists after performing the troubleshooting steps, I recommend reaching out to our QuickBooks Desktop Support. They can access your account in a safe environment during a screen-sharing session to investigate your concern and give you a possible fix for this query.

 

Here's how you can reach out to them:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Please give a brief description of your issue, then select Continue, and then choose a way to connect.

 

You can check our available hours when contacting support to ensure we address your concern promptly.

 

Please don't hesitate to let me know how it goes in the comment section below. I'm always ready to help. Take care, @Gfox2194. 

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