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payments-steeles
December 24, 2023
Question

What do I do? I tried all support lines and they did nothing to escalate this issue- meanwhile you have 6k of my families money we are receiving threats from scammer

  • December 24, 2023
  • 1 reply
  • 0 views
I have contacted all support lines and they did nothing to escalate this issue- meanwhile you have 6k of my families money and we have a squad car parked outside for protection. I hope the team can resolve this and open my account back- this is scary stuff. I won’t post the pictures on the forum-

But mutilated hands etc- I was given the green light to record the entire phone call tonight and had my lawyer present- if this isn’t resolved fox 59 wants to do a story on it. 6k of my money I trusted you with- and you lock me out for a psychopath that tried to manipulate my company? Ball is in your court and you have my number. 

Emotionally distressful and all recorded with permission- false promises and more- what are you guys going to do to resolve this and keep my family safe? This man never should’ve been able to process 15 cards without being flagged to begin with. 

1 day before Christmas and a patrol car is parked outside protecting us- we have no money to leave town. I have uploaded all the texts of threats and mutilated bodies this person is sending me- all disputed transactions have been refunded… why isn’t this escalated and why can’t I have access to the 5k of HONEST MONEY in my account?

1 reply

E
Ethel_A12
December 25, 2023

I understand the urgency to get your money on hold, @payments-steeles.

 

I can see you already contacted our Customer Care team, yet your funds are still on-hold. I would love to assist you with your concern about your funds on-hold. However, Community is a public forum. Thus, for the security of your account, we can't open and check further details.

 

I would still recommend reaching Customer Care team to follow up or get an update about your account. They are the ones who can give you an update with your concern.

 

Here's how:

 

  1. Sign-in to your QuickBooks Online company.
  2. Click Help (?).
  3. Choose either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Also, for your personal concerns about threats, I suggest clicking this link for assistance: https://2009-2017.state.gov/contact.

 

For future reference, you can read these articles about the funds on-hold:

 

 

Don't hesitate to click the Reply button below fi you have questions about payment holds in QuickBooks Payments. I'm always here to help. Have a great day.

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