What do I do if my bank will not connect (error 102) for over 48 hours. My friend uses the bank and it works for her. NECU in NH, USA?

Try opening your QBSE account on any private/incognito browser.

Hello, lilymorgan-bloom.

I understand how important this feature is to your business. Let me help you in getting that up and running.

Bank error 102 typically indicates that your bank's website is experiencing technical difficulties, is undergoing maintenance, or there's a server issue interfering with data transfer between the bank's website or the reporting agency and QuickBooks Online.

Let's do some troubleshooting steps to get this bank connection to work for you.

Step 1: Manually update the online connection.

1. Sign in to QuickBooks Self-Employed.
2. Select the profile ⚙ icon and then Bank accounts.
3. Click Refresh all.

Step 2: Check the websites of your bank and credit card to ensure that everything is in working order on their end.

• Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
• Look for any messages, notifications, or alerts. It should tell you if something isn't working.
• Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If everything appears in order on your bank or credit card website, I recommend contacting our QuickBooks Self-Employed Support. They can access your account and submit a ticket for further investigation.

Alternatively, you can manually enter or import bank transactions into your QuickBooks Self-Employed account. Check out this article for a complete guide: Add older transactions to QuickBooks Self-Employed.

Once done, review your transactions and categorize them to put them on the correct line of your Schedule C report. Refer to this resource for more insights: Categorize transactions in QuickBooks Self-Employed.

If you need further assistance with bank feeds, please let me know. I'll get back as soon as possible to help you.