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J
johnsl
March 16, 2021
Question

What do I do when I have bad data in inactive accounts?

  • March 16, 2021
  • 1 reply
  • 0 views

I signed up for QuickBooks Online yesterday and did some experimenting with two accounts: one connected to my bank, and one connected to PayPal. After realizing I'd made a mess, I decided to start over. So I disconnected both accounts and deactivated them (thinking I was deleting them). Then created two new connected accounts. However now the reports show all the transactions twice (once from the active accounts and once from the inactive accounts). I now understand the purpose of an inactive account, but I also don't know how to fix this issue. I tried activating the accounts again, but it won't let me edit the entries to a "deleted" account.

 

I'm happy starting over, as I don't have a whole lot of transactions. But I'm afraid that if I cancel my subscription and then try to create a new subscription I'll get a message that I already have an account and can't create a new one (perhaps I'm a little paranoid).

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
March 16, 2021

You can use the same email address to manage multi QBO accounts.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

C
Catherine_B
March 16, 2021

I can help you start over with your account, johnsl.

 

Since your account is still new, you can recreate a new account. You'll just have to cancel the account first and sign up for a new one.

 

Here's how to cancel your account:

 

  1. Go to the Gear icon and select Account and Settings.
  2. From the Billing & Subscription menu, click Cancel subscription.
  3. Follow the onscreen instructions.
  4. Press F5 to refresh and you should see the Resubscribe option that means you've canceled your account. 

If you'll want to use the same credentials as shared by our AllStar, Fiat Lux - ASIA, the system will still recognize the canceled account since we delete it after a year of being inactive. No worries, you'll just have to select Sign In to continue the process. I've attached a screenshot for your reference. 

 

 

During the setting up of your account, you can enter a different company name so you won't be confused about which company to select.

 

You can use these links for more details in handling deleted or canceled subscriptions and connected bank accounts in QuickBooks Online.

 

Keep me posted if there's anything else that you need help with. Have a great day!

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