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November 14, 2021
Question

What does error1:validation failed mean? I'm trying to reconcile and fix a deleted transaction but when I try to view this is the message I get

  • November 14, 2021
  • 1 reply
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1 reply

Adrian_A
November 14, 2021

Hello there, fiberglassspec20.

 

Thanks for alerting us with the error message you've encountered. We don't want to see our customers inconvenienced especially it's tax season.

 

Let's try a few steps to fix the error.

 

Try to open QuickBooks Online using an incognito window and reconcile the accounts from there. If you're able to do so without encountering the error message, go back to your main browser, and clear the cache. Too much data/cache is one of the main reasons for the system's unexpected behavior. Clearing it is the first thing we need to do if we encounter website issues.

 

Additionally, using a different browser like Google Chrome, Internet Explorer, or Mozilla Firefox help fixes issues like this one.

 

If the same issue persists, I'd recommend reaching out to our Phone Support team. This way, an agent can take a look at your account and verify the root cause of the issue.

 

You can also check these articles so you'll be able to reconcile your account successfully:

 

 

I'll be around if my assistance is in need. Keep safe!