Skip to main content
October 6, 2022
Question

What does "Reversal of general account hold" mean?

  • October 6, 2022
  • 1 reply
  • 0 views
I am seeing a lot of this explanation on transactions. I am just wondering if this is a duplicate or "hold" because many of the transactions match other transactions in terms of amount. Example $347.12 and then another for $347.12 and the explanation being Reversal of general account hold. It sounds delf explanatory so I believe I can remove all these holds but I want to be certain before doing so.

1 reply

MariaSoledadG
October 6, 2022

I have different scenarios for you to ensure that your concern is properly addressed, gadgetsandgizmos.

 

If these are payments that you accepted and are put on hold, this doesn't mean there's anything wrong with the transactions. Sometimes, we also need to review the payments periodically to make sure everything is good. 

 

For new QuickBooks Payments users, the first few payments take longer to process while we are still in the process of setting up your account. You can check if the payments are on hold by signing in to the Merchant Services Center. Aside from that, you'll get an email whenever those payments are on hold status. To give you a clearer picture of these payments, read this article for your guide: Understanding Payment Holds In QuickBooks Online.

 

However, if these reversals are coming from your bank, I suggest reaching out to them so you'll be able to know exactly the status of the transactions that are showing on your end. Consulting an accountant would also be one of the best options so they can double-check if removing these holds won't affect your books. 

 

Lastly, if some of the transactions that you're seeing can be confirmed that they are just definitely duplicates, you'll have the option to exclude them. To do this, you can follow the steps below:

 

  1. Go to Bookkeeping, select Transactions, then select Banking (Take me there).
  2. Select the For Review tab.
  3. Select the checkbox of the transactions to exclude.
  4. Select Exclude.

 

Moreover, you may need to review your accounts to make sure they match your bank and credit card statements. Learn from this article for your guide: Reconcile An Account In QuickBooks Online.

 

If you have any further concerns about your transactions, please let us know so we can get back to you as soon as possible.