What is going on? I changed banking information, then I spent 3 hours doing an online chat to verify principal information and test bank deposit. And now rejected?!?

Thanks for posting in the Community, @jeffwendy-lisle.

If it's your employees' Direct Deposit (DD) that got rejected, there are a few possible reasons for this one. Among these are:

• It could be the employee's bank account is closed.
• An incorrect account or routing number was entered into the employee's bank.

To fix this, your employees' can contact their bank and request a trace. You may check out this article about handling rejected DD: Resolve a rejected Direct Deposit.

To learn more about fixing DD issues in QBO, consider checking out this article: Fix direct deposit issues.

Reach out to me in the comment below if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!