What is happening when a balance in the history by account doesn't match the beginning balance on reconcile?

Hello there, peggyjh.

I'll share information regarding the beginning balance of your account when you reconcile.

The balance from the History by account will always match the beginning balance found on the Reconcile page. Hence, please check and compare the date from the reconcile page and History by account to ensure they match.

Once confirmed, utilize a private window to avoid the browser's cache-related discrepancies. The corrupted data files can be causing this unexpected behavior.

You can refer to these keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, you can proceed to your regular browser and start clearing its cache to refresh your website's preference.

On the other hand, you might want to review this material to prevent any changes from your book before filing taxes: Close your books in QuickBooks Online.

We're just around to help if you have additional questions when reconciling your account or other related concerns in QuickBooks Online.