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fun-numbers
March 21, 2019
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What is with the Warning "We can’t find this account at your bank"?

  • March 21, 2019
  • 2 replies
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We're a new business open for about 7 months. I'm in the process of moving our accounting to Quickbooks online from Freshbooks. So far I've configured the Chart of Accounts and connected our Bank Account successfully. Since Quickbooks only syncs 90 days of bank transactions, I ended up downloading the qbo file from the bank website and manually updated the rest (which was 4 months worth of transactions). We want to make sure we bring over all the records before we pull the final plug. For the Quickbooks balance, we listed the balance we originally deposited upon opening the business bank account. The bank balance has grown since then. The issue is with the warning, "We can’t find this account at your bank." What's the best way to resolve this? There's a bit of a learning curve with Quickbooks so some education is appreciated.

 

Thanks in advance

Best answer by AlexV

Welcome to QuickBooks Community, fun-numbers.

 

There are few possible reasons why you got this error message. It could be that:

  • The Financial Institution (FI) moved your account to a new server.
  • The account nickname has changed.
  • The FI issued a new account number.
  • The bank account closed.

You'll want to manually update or reconnect your account. Click on the Reconnect my account after the error message and follow the steps to update your account with the bank. If you can't see the said option, select the Update button instead to manually update your account in QBO.

 

For additional reference, you can check this article: How to fix banking error 324 in QuickBooks Online.

 

Let me know if you have other concerns, I'd be glad to help.

2 replies

AlexV
AlexVAnswer
March 21, 2019

Welcome to QuickBooks Community, fun-numbers.

 

There are few possible reasons why you got this error message. It could be that:

  • The Financial Institution (FI) moved your account to a new server.
  • The account nickname has changed.
  • The FI issued a new account number.
  • The bank account closed.

You'll want to manually update or reconnect your account. Click on the Reconnect my account after the error message and follow the steps to update your account with the bank. If you can't see the said option, select the Update button instead to manually update your account in QBO.

 

For additional reference, you can check this article: How to fix banking error 324 in QuickBooks Online.

 

Let me know if you have other concerns, I'd be glad to help.

    F
    fun-numbersAuthor
    March 22, 2019

    Thank you! I followed the steps to reconnect my bank account. Afterwards, I manually updated the account. I did it a couple of times and it cleared the warning message. I'm not sure why it did not recognize my original connection but I'm glad things are back to normal now.

    J
    JamesDuanT
    March 22, 2019

    I'm glad that the troubleshooting steps that AlexV provided fixed the issue, fun-numbers.

     

    Doing the manual update refreshes the connection between your bank and QuickBooks Online. Thus, fixing errors in the Banking page.

     

    Feel free to let us know if you have other concerns. We'd be glad to further assist you.

      P
      PBentley83
      June 8, 2023

      I have this same issue (like every time - not once has it connected the first time) and have done one of the two things and so far it has resolved the issue. In the Banking page:

      1) After I pressed the Update button and it fails there is a warning that comes up: 

      We can’t find this account at your bank

      Let’s make sure the right accounts are connected to QuickBooks. This may take a few minutes.
      Reconnect your account
       
      I click on Reconnect which sometimes actually works.
       
      2) What works the best though (is actually the same idea just done differently) I click on the small bank icon in the small box that shows the name of your bank account, account number, and account balance (usually blue or gray). The small icon is located in the upper right corner. When I click on this, let it do it's thing, then refresh the page, it works. You must refresh the page though. 
       
      I hope maybe this helps!
       
       
       
       
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