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September 26, 2023
Question

When I am in my bank register & I make a change, it automatically takes me to the top of the register (it used to stay on the transaction line). Need it to stay.

  • September 26, 2023
  • 1 reply
  • 0 views
I am assuming this came with a software update.  It is frustrating.

1 reply

September 26, 2023

It's unusual behavior, @missbirdiec. Let's work together to fix the issue you're having with editing your account registers in QuickBooks Online (QBO).

 

To get rid of this problem, let's perform a few browser troubleshooting solutions to solve this unusual behavior in QBO. We can start by logging into your account through a private/incognito window. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. To save you time, use either of these keyboard shortcuts:

 

  • Google Chrome: press Ctrl Shift 
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

Once you're in incognito mode, try to edit the transactions in your register again. If you're able to edit it seamlessly using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

 

However, if the issue persists, I'd suggest contacting our Technical Support Team. They have the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further.

 

You can also visit this article to learn more about adding account numbers, rearranging the COA, and other related topics: Learn about the chart of accounts in QuickBooks Online.

 

Keep me posted if you need further assistance managing your bank register in QBO. I'm more than happy to help.