When I am taking a payment from a client, the drop down box of credit card, bank account will not work

Let's make sure you'll be able to take payments from your client, leslie-cpacaroli.

With QuickBooks Payments, you'll be able to accept credit card, debit, and ACH bank transfers for invoices you send and sales you make. You'll want to set up online invoices for the drop-down boxes to work and for customers to pay you online. To do this, follow the detailed steps below:

1. Click the Gear icon on the toolbar.
2. Select Account and settings, then the Sales tab.
3. Under Invoice payments, use the pencil ✎ to edit your selections.
4. When you’re finished, select Save.

Please go through this article for additional information: Take And Process Payments In QuickBooks Online. However, if you've already set up online invoices and yet the drop-downs aren't still working, I suggest contacting our support team so they can investigate this further and double-check the root cause. They have the necessary tools to pull up securely your account. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Apart from this, QuickBooks downloads the payment transactions automatically. To match them with what you entered in QuickBooks, check out this article for your guide: Categorize and Match Online Bank Transactions in QuickBooks Online.

Keep in touch if you have any other concerns in accepting payments. The Community is always here to help you 24/7.