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info-shelleyssoc
December 2, 2022
Question

When I download QB Self Employed App to Samsung S20, the code that is sent to my email gives me an error code on my app. I have tried it on both of my Cell Phones. ?

  • December 2, 2022
  • 1 reply
  • 0 views
Does anyone have a suggestion? Everything is up to date on my phone. I also tried downloading the App to my other cell phone, which is an Android . Then when I get the code, I put it in the app and it gives me an error. Something about Invalid_Argument. Any ideas?

1 reply

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LollyNino_C
December 2, 2022

Hello there, @info-shelleyssoc. 

 

Welcome to the Community. Let me share some troubleshooting steps to make sure you're able to access the mobile app successfully. 

 

To start, let’s ensure you download the QuickBooks Self-Employed app based on the device you're using. Here's the link where the apps will be downloaded: QuickBooks for Self-employed App. 

 

You can also try uninstalling and reinstalling the QuickBooks Self-Employed application to resolve installation corruptions. It will also help reset the application data so it functions properly. 

 

However, if you're still unable to log in, I recommend reporting this to our Support Team. They will create a ticket for this problem and escalate it to our engineers for a thorough review. To get our support, check out this link: Contact QuickBooks Self-Employed Support. 

 

Let me know how it goes, as I want to make sure this is resolved for you. I'm always here to help. Have a nice day! 

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