When I go to reconcile my entry instead of it going to the correct chart of account, it goes back to the dashboard and doesn't register

Welcome to the QuickBooks Community, rsteinfeld. You've reached the right place to get some assistance! To ensure this isn't browser-related, I would like you to perform some troubleshooting procedures to resolve this.

First, log in to your QBO account using a private browser (Incognito). At times the browser is full of frequently accessed pages, which can cause some errors or unusual responses. Here's how:

• On your keyboard, press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

Once logged in, attempt to reconcile the entry again and see if it registered. If it does, this will indicate your cache needs to be cleared. Go back to your default browser and clear cache to remove temporary internet files on your computer. You can refer to this article on how to do so: How do I clear my browser cache and temporary Internet files.

Another step would be to try a different browser, log in, and see if you're getting the same response. Here is a list of supported browsers for QuickBooks Online:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

Please let me know if these steps corrected the error. If not, feel free to let me know below, and we can use a different approach. I will be looking out to your response. Take care!