When I go to review a receipt after I "snap receipt" there used to be a "customer" drop down so that I could assign that receipt to a customer. Why is this field missing

Hello there, Littlefoxgetaways. I'm here to help you get this sorted out. Let's work through this together and find a solution to ensure you'll be able to fix the snap receipt feature on your QuickBooks Online (QBO) mobile app.

To fix this, we can refresh the background processes of your mobile app by clearing the cache. Here's how:

If you're using an iOS:

1. Select Settings and click on General.
2. Next, choose iPhone Storage. 
3. Then, choose the QuickBooks Online app.
4. To free up the storage without deleting the documents and data for the app, select Offload App. 

If you're using an Android:

1. Open your device's Settings.
2. Select Apps (options may vary depending on your device).
3. Choose the QuickBooks app from the list, then tap Storage.
4. Select Clear Data.

Once done, open your app again and check if you can now see the customer dropdown to assign a customer. For reference, check out this article: Upload your receipts to QuickBooks Online.

If the issue persists, I recommend uninstalling and reinstalling the app to refresh the background processes. Let me show you how:

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Click Yes to confirm.

Moreover, if you want to email your expense receipts and bills to have them entered into QBO, refer to this article for guidance.: Email receipts and bills to QuickBooks Online.

Furthermore, it might be beneficial to consult with a qualified accounting professional or reach out to a QuickBooks Live Expert Assisted service. They can review your entries to guarantee the accuracy of your financial records.

If you require more detailed assistance or have questions about using Snap Receipt in QBO, hit the Reply button to notify us. Have a good one!