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February 10, 2021
Question

When I go to the "Help" link at top of page and ask a question, I get some links to go to but these links don't work. What should I do?

  • February 10, 2021
  • 1 reply
  • 0 views
When I click on the link, it takes my back to my Dashboard and says at the top of my page, "Something went wrong."

1 reply

MJoy_D
February 10, 2021

This can be a browser issue, @Domytaxes4me64.

 

QuickBooks Online uses browser cache and cookies to run faster. There are times that this is causing the error when loading or opening those articles.

 

You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to open those articles. If you no longer have the error, then you can clear the cache in the one that you're currently using.

 

Here’s how:

 

  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

Here are some video tutorials that can help you get started with QuickBooks Online: Video tutorials for QuickBooks Online.

 

 

I'm always here if you need more help accessing those articles. Let me know in the Reply section below. Take care and have a great rest of the day!