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February 6, 2021
Question

When i receive a check payment i normally have to then to go bank deposit to print a deposit slip and push the money in my account. Now it has not way to print a slip.

  • February 6, 2021
  • 1 reply
  • 0 views
I have been using QB for years so I know what I am doing. Something has changed or is glitching.

1 reply

February 6, 2021

Hi there, david240.

 

Welcome to QuickBooks Community. I'll share troubleshooting steps to ensure you're able to print a deposit slip from a check payment. 

 

First, I suggest logging out and re-login your QuickBooks account to refresh the system. Then, try to print again a deposit slip. If the issue persists, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please refer to this article to see different details on how you can resolve the most printing problems in QuickBooks Online: How to update, repair, or re-install Adobe Reader/Acrobat.

 

Please know that I'm here to help if you have any other questions in QuickBooks. Take good care.