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N
naoyawada
November 27, 2022
Question

When I try to record transaction on the iOS mobile app, I am unable to update the payee field. I select one from the list, but it doesn't show up after I have chosen it.

  • November 27, 2022
  • 1 reply
  • 0 views
This is true for both new Vendors that I try to associate with the record as well as previously established Vendors. Any ideas?

1 reply

M
mv32
November 27, 2022

Hi, @nw14. I can help get you back to business.

 

I appreciate the details you've shared for this can guide me on what steps we can take.

 

Let's fix this by performing some troubleshooting steps on your iOS device. You can start by clearing the mobile app's data:

 

Please follow the steps below:

  1. From your phone's settings, select Settings.
  2. Click on General and choose iPhone Storage. 
  3. Select an app that's taking up a lot of space. 
  4. To free up the storage without deleting the documents and data for the app, select Offload App.

 

Then try to record a transaction in QuickBooks Online mobile app again to see if you can save the Payee from the list after you choose it to associate with a transaction.

 

If the issue persists, I suggest running QuickBooks Online on a mobile browser like Safari or Chrome. From there, log in to QuickBooks Online and see if the Payee in your transaction is saving properly.

 

Additionally, these articles have the following FAQs to know more about what you can work on iPad and iPhone when using the app:

 

Feel free to get back and share some updates. If you have additional questions, please comment below. I'm always here to help. Keep safe, and have a nice day!

N
naoyawadaAuthor
November 27, 2022

Thanks for your response!

 

I Offloaded the QB app on my phone and reinstalled it. It seems to be a bug in the app. I can select a new Vendor, however it doesn't update on the screen. When I back out of the transaction and click on it again, the vendor is updated. The problem is when I select a Category as well. When I back out, it asks me if I want to stay or leave on the changes. I can't update the Vendor without leaving, and when I leave the changes are lost. Please fix this bug Quickbooks.

 

The browser option is clunky as well. The framing of the content caused the page to scroll in ways that don't make for a good user experience. 

 

Hopefully this app bug is put into the queue of things to fix.

 

I appreciate you chiming in.

K
Kevin_C
November 27, 2022

I appreciate you for following the troubleshooting steps shared by my peer above to get around this issue, @naoyawada.

 

We want to ensure this gets sorted out immediately, so I'd like to redirect you to the best support available.

 

I've checked here on my end and didn't find any reported issues related to recording transactions in the QuickBooks Online (QBO) mobile app.

 

That said, I highly suggest contacting our Technical Support Team since the Community is a public forum and we'll need to collect some personal information to pull up your account. They're also equipped with the necessary tools to perform a screen-sharing session to conduct further investigation into this behavior.

 

For detailed steps to reach out to our representatives, please see this article: QuickBooks Online Support.

 

Furthermore, check out this article to get an overview of what you can do with the app. This way, you'll be able to navigate the program easily: QuickBooks Online App Overview.

 

Please know that you're always welcome to post if you have any other concerns related to QuickBooks. I'll be here to lend a helping hand. Have a good one!

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