When linking to my bank that changed to 3fa, it creates a whole new account rather than just linking the present account. How can I stop this from happening?

Hi David,

Thank you for keeping in touch with us here in the Community space. Allow me to chime in and lend a hand with linking your bank to QuickBooks Online.

Since QuickBooks detected you have linked accounts (including your personal savings account), I recommend reviewing your chart of accounts. Check your existing bank profiles to determine if they are in your bank feeds.

If connected, you can disconnect them to reconnect using the new bank security. It may be the reason why you're getting the error message when trying to link the account.

Here's how to check:

1. Click the Gear icon in the upper-right corner.
2. View QuickBooks in Business view (switch if necessary).
3. Click the Gear icon again.
4. Select Chart of accounts.
5. Find the account.
6. Click the drop-down arrow below the Action column.
7. Select Edit.
8. Check if it's connected to bank feeds.
9. Put a checkmark on the box next to Disconnect this account on save.
10. Hit Save and Close.

When linking a bank account, select an existing account instead of creating a new one. You can click the drop-down and scroll down (see screenshot below). 

Also, note our system automatically downloads your recent transactions when you reconnect your bank. For transactions you no longer need to add, exclude them in Banking.

Bank errors often block QuickBooks from downloading new transactions. For the links to fix specific download errors, check out this link: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Thank you for being a part of our community. Let us know if you need more assistance linking your account to QuickBooks. Also, keep connecting, sharing, and learning with fellow members. Take care.