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HVACHACKDADDY
January 18, 2022
Question

WHEN MAKING A BILL PAYMENT, ADDING A DEPOSIT THAT IS CORRECTLY RECORDED AS 213.24, TRYING TO ADD TO SAID PAYMENT, SHOWS THE DEPOSIT ONLY BE 213.23, $0.01 LESS THAN TRUE..

  • January 18, 2022
  • 1 reply
  • 0 views
I MADE A BILL FOR 81 LINE ITEMS WITH MULTIPLE QUANTITIES PER LINE FROM A VENDOR. ONE MONTH LATER WHEN I HAD UNUSED ITEMS AND NEEDED SOME OTHER PRODUCTS TO COMPLETE A JOB, I MADE MY RETURN AND PURCHASES ON ONE "BILL" FROM MY VENDOR. THE TOTAL STILL ENDED UP BEING A CREDIT FOR 213.24 BACK TO MY DEBIT CARD. SO I ACCURATELY ADDED A VENDOR CREDIT IN QBO FOR THE APPROPRIATE ( ) AND (-) QUANTITIES PER LINE ITEM TO RECONCILE MY INVENTORY AND MATCH THE CREDIT AMOUNT. THEN I RECORDED A DEPOSIT FOR THE 213.24 TO THAT SPECIFIC VENDOR UNDER ACCOUNTS PAYABLE FOR 213.24. AT THIS POINT, QBO WANTS ME TO "PAY THE BILL." WHEN I GO TO PAY THE BILL, AN INCORRECT AMOUNT OF 213.23 (0.01 LESS THAN THE ACTUAL DEPOSIT) SHOWS UP ON ONE LINE (AMONG OTHER BILLS DUE), CLICKING THE CHECK MARK BOX, IT AUTO-FILLS THE "CREDIT AMOUNT" TO THE 213.23. BUT IF I CLICK ON THAT LINE FOR THE OPEN BALANCE THAT SHOWS 213.23 (0.01 LESS THAN TRUE AMOUNT), IT OPENS UP THE ACTUAL DEPOSIT FOR THE CORRECT AMOUNT OF 213.24. WHAT IS GOING ON HERE?

1 reply

S
SarahannC
January 18, 2022

Hello there, @HVACHACKDADDY.

 

First, let's review the bill. Then, verify if it has an incorrect amount. 

 

You can follow these steps to correct the amount of the bill (if necessary). Here's how:

 

  1. Open the bill.
  2. Expand the Item Details section.
  3. Find the line item that shouldn't be on the transaction. Once done, select the Trashcan icon to delete.
  4. Make sure other bill details are correct.
  5. Click Save and Close to reflect the changes.

 

Also, it could be that there's a vendor credit that has been auto-applied. On the other hand, there are times that the browser is full of frequently accessed pages, thus causing some uncommon responses. To isolate this, you can log in to your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox or Internet Explorer)
  • Control + Option + P (Safari)

 

If it works, return to your default browser and clear its cache and cookies to refresh the system. This will also remove the older data, which can potentially cause viewing and performance issues. However, if the issue persists, I'd recommend using other supported browsers to enable the said feature.

 

Check these articles for additional details:

 

 

Please let me know how it goes, HVACHACKDADDY. I'll be around to help. 

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