Skip to main content
December 2, 2021
Question

When reconciling credit statement, I deleted two deposits in error and now show two downloaded deposits as uncategorized income. How do I correct?

  • December 2, 2021
  • 1 reply
  • 0 views
I am new to QB Online. The customers do not show a balance due. The invoices post as income correctly but the deposits appear on P

1 reply

Candice C
December 2, 2021

Good morning, @info1740

 

Welcome to the Community. Allow me to point you in the right direction to get this resolved. 

 

To make sure of a few things before doing any actions, I recommend contacting our Customer Support Team. They'll be able to use some of their tools to walk you through the steps to fix this issue. Here's how: 

 

  1. Go to the Help (Question mark) icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Give a brief description of the problem and tap Let's talk
  4. Scroll down and press the option to Get a callback

 

That's all there is to it! 

 

Please keep us updated on what they say. It's my priority that you get this reconciled. Have a wonderful day!