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A
alano1
August 24, 2020
Question

When reconciling, sometimes the transaction amount shows in the column on the right, and sometimes it does not. How do I set it so that it always appears?

  • August 24, 2020
  • 1 reply
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1 reply

R
rvrfrf
August 24, 2020

Hey there, alano1.
 

To verify my understanding, are you referring to either of the PAYMENT (USD) or DEPOSIT (USD) columns? I checked both of them in our QuickBooks Online test drive account, and from my experience there isn't a process for disabling these areas on the reconcile screen. So they should continue displaying while you're reconciling.

 

There are some filters can be used by clicking the Gear (⚙️) icon next to your print option. In the Edit columns section, you'll notice there's no options for transaction amounts. Additionally, changing the Display density won't remove the transaction columns either.


Depending on how the payment/deposit column is expanded (ascending/descending), its visual settings, etc. it might look like there's no data in that area. Altering the way it's sorted and/or how much of the column can be seen helps make the details under that section visible again.

I've included two of our official resources about reconciling accounts in QBO. These might come in handy moving forward:


Please don't hesitate in sending a reply if there's any other questions or additional information you'd like to provide me with. I'll be here to help. Have a wonderful day!

A
Arif3
August 24, 2020

I have tried the gear icon which hasn't been helpful.  I also will now try again to expand the Payment and Deposit columns (which I have also tried to no avail).  Again, this problem doesn't occur ever time.  It is hit or miss.  Sometimes it show up, other times not.  Once when it didn't show up I got frustrated (what's new with QB Online?) and closed the reconcile out and started it again, and the amount column was shown.  Seems like a hitch in the ol' QB getalong.  Let me know if you have any other ideas.

N
Nick_M
August 24, 2020

Hi there, evautomation. 

 

Thanks for dropping by this evening. If you occasionally experience this issue, and have followed the steps provided by my colleague, I would suggest reaching out to our support team the next time the error occurs. When you connect with them, they will be able to screen share with you so they can see exactly what you see on your screen and figure out what's going on. They also will be able to open an investigation into the issue if necessary, which will bring the issue to the forefront, so it will be solved that much sooner for anyone experiencing it. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

 

To ensure we address your concern on time, check out our support hours.

 

If you have any other questions in the meantime, feel free to post below. Thank you and have a nice afternoon. 

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