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framing
May 4, 2021
Question

Where are my bank transactions? Balances are current. I've tried manual updates, sign in/sign out and disconnecting and reconnecting accounts. All transactions missing.

  • May 4, 2021
  • 1 reply
  • 0 views
For about one week my bank transactions are not updating in QBO. I have read through multiple threads all saying the same thing... manual update. Tried that, no luck. Edit sign-in info, done. Disconnected and reconnected problem accounts, all done at least once a day to try and retrieve my transactions. No luck. I checked my bank website, no updated security terms or issue navigating that site.

1 reply

JessT
JessT
May 4, 2021

Hi framing,

 

I see that you've been through a lot of steps to resolve your issue. I want to assure you that we'll look into your situation to see why your transactions are not downloaded. However, I'm gonna have to let you contact our QuickBooks Care team since you already did the things that we can advise from here.

 

You can also upload the transactions of the affected period. This can be a good option if our team will tell you that they'll check this further.

 

I'm just right around if you have follow-up questions about online banking.

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