Where is the money from the payments I've received and how do I get them in my bank?

Hi there, jill1960-aol-com.

Thank you for visiting the QuickBooks Community, jill1960-aol-com. I'll provide information about the funding time for customer deposits, then ensure you can get the payments in your bank.

QuickBooks typically deposits your first set of payments (sometimes referred to as a batch) within 5 business days. That said, if you're brand new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set everything up. Once we set up everything, we'll deposit customer payments much faster or your payments will be deposited within two business days.

On the other hand, if this isn't your first time processing payments using a QuickBooks Payments account, I suggest logging in to your Merchant account. Then, you can check the status of the deposits or the customer payments from there. 

Here's how:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports.
3. Choose Deposits.
4. Select the date range in the Dates field.
5. Select Search. 

You can open this article to see extra details: Find out when QuickBooks Payments deposits customer payments.

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the status of the payment too and investigate why it wasn't deposited to your account yet.

Lastly, I'm also adding this article about the answers to the most frequently asked questions about QuickBooks Payments Deposits: Common questions about payments deposits in QuickBooks Online. It contains topics like how are deposits and feeds recorded and which payments are included in a deposit to name a few.

Don't hesitate to post again here in QuickBooks Community if you have additional questions about deposits. I'll be right here to help. Have a great day, jill1960-aol-com.