Where It says my deposit is on hold and to contact resolution center but the resolution center says I'm good. Where is my deposit then?

Thank you for posting in the Community, @Gftrucking21.

I can share some information on why payments are on hold in QuickBooks Online (QBO).

If the transactions are being reviewed, it can take time until your account receives online consumer payments. This is done to assure accuracy and safeguard the interests of all parties concerned with the payment process.

If the payments take longer than usual, they may not be on hold. It may take longer in the first few transactions if it is your first time in QuickBooks Payments. This is to set everything up in your account.

Moreover, I added this resource for more information about why funds are on hold.

Furthermore, it’s also best to contact our Technical Support Team. This way, they can double-check and pull up your account in a secure environment on why the payments are on hold. They can also initiate a further investigation if need be.

You may want to check out this article to learn when bank deposits customer payments: Find out when QuickBooks Payments deposits customer payments

Let me know if there’s anything else that I can help you with. I’m just a post away from assisting you. Stay safe!

I am having exact same problem. Clients want to know where their money is and I can’t tell them. This is crazy. Destroying my business as we speak. Escalation means nothing. Still 2 day turn around to get emailed more absurd questions with another 2 days added. I could answer all these in minutes with someone on the phone or even in a chat. This can’t be legal. They should have never accepted the deposits if there was an issue