Skip to main content
June 22, 2021
Question

WHERE THE ***** IS MY MONEY QUICK BOOKS...Why is there a hold on my deposit and it says check my email but there is no email. I WANT MY MONEY.

  • June 22, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

June 22, 2021

I know how important keeping your account updated with your deposit transaction, @justingeorgephot.

 

We periodically review payments to ensure everything is alright. This is for the benefit of everyone involved in the payment process. 

 

When something unexpected occurs in your transaction(s), a hold may be placed on the funds. Here are some common reasons for holds:

 

  • When your payment processing exceeds the established maximum dollar amount expected on your account
  • When a transaction is processed after several authorization attempts and failures
  • When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy
  • When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer or to Intuit.

 

Let me route you to the best available support, this team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information. 

 

They'll be able to further assist with determining the details of the transaction and why it is still on hold. Here's how to contact our Merchants Support Team:

 

  1. Visit: https://community.intuit.com/browse/payments-contact-us.
  2. Choose the specific Merchants Service product you're using.

 

For more details about handling deposits on hold in QuickBooks Online, please check out these articles:

 

Please let me know how it goes. If you have any other concerns with your QuickBooks account, don't hesitate to click the Reply button below. We're always here to help you out. 

​​​​​​​