Which account is the money in?

Hi there, @lcvcconsultingll.
 

Let's go to your chart of accounts and open the account you're having balance issue with. From there, check for any transactions that matches from your QuickBooks Online (QBO) account. let me show you how.

1. Go to the Accounting menu and select Chart of Accounts.
2. Locate the account and click View register.

If there are some transactions doesn't match in your bank statement, you'll want to record them in your QBO account. 

Also, you can go to the Sales or Expense menu and search for transactions from your bank statement. If you find any, ensure you use the correct account.

If you want more tips or suggestions on how to make this changes, you'll want to consult with your accountant for guidance. This way, you'll ensure the accuracy of your account after making some

I also encourage visiting our Banking and bank feeds page to learn some tips and best practices on managing your bank feeds.

Know that you can always contact us anytime you need help or you have other questions. Our door is always open to serve you anytime. Have a great day!