Who is may account rep for upsells?

Thanks for sharing your concerns here in the Community, @marcus-eqmembers. 

As much as I'd love to check this caller who called you for up-selling, I'm unable to pull up your info here in this public forum. I'd suggest you contact our Customer Care team to help you verify this for you. 

 Here’s how:

1. Go to the Help (?) menu.
2. Click Contact Us.
3. Enter your concern in the field and hit Let’s talk.
4. Choose to Get a callback.

You can also check out this article for your future reference: Add a new client in QuickBooks Online Accountant. 

Feel free to write us again in the Community if you need help with anything else about QuickBooks, Have a great day!