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April 25, 2021
Question

Why am I being charged a transaction fee on my Quickbooks Cash account?

  • April 25, 2021
  • 1 reply
  • 0 views
The promotion said no transfer fees. I am seeing a fee on my account - why?

1 reply

April 25, 2021

I'm here to ensure this gets investigated, magical.kids.day.


 If you use instant deposits, there's no additional fee for using your QuickBooks Cash account. For other debit cards, the fee is 1%. This is in addition to the regular fees for processing transactions.

 

I'd also suggest reaching out to our QuickBooks Support Team to further check why you're charged with a transaction fee. They're also equipped with tools to determine the main cause of this.

 

You may follow these steps:

 

  1. Click the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your issue or question on the Type something field, then click the send icon.
  4. Choose I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

I'd suggest checking out this article to learn more about this feature: QuickBooks Cash.

 

Please let me know if there's anything else I can help you with. I'd be more than happy to assist you. Take care always.