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usertimandreae
October 24, 2020
Question

Why am I being charged a transaction fee when money is deposited into my bank account?

  • October 24, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

JasroV
JasroV
October 24, 2020

Greetings, @usertimandreae.

 

I’m here to share some information on why you’re being charged for the transaction fee.

 

To ensure we're on the same page, are you using QuickBooks Payments? If so, using QuickBooks Payments lets you send and receive invoice payments online. Every time your customer pays the invoice, you’ll be charged for the processing fee. It‘ll also depend on how you processed the payment.

 

That being said, this is the reason why you’re being charged for the transaction. To know the latest processing rates, you can check our QuickBooks Payment website for reference.

 

Additionally, you can utilize this article to learn more about the processing fees in QuickBooks: What are the fees for QuickBooks Payments?

 

For future reference, I’m adding these resources that can guide on how to record and take payments online: 

In case you didn't sign up for QuickBooks Payments, I recommend contacting your bank and verify the charges of the transactions. 

 

Let me know if there’s anything else I can help you with about managing payment online. Leave a reply with the details and I’ll get back to you as soon as I can. Keep safe!

P
parkerupllc
February 4, 2022

How do I turn off invoice direct deposit payments? It's disabled in settings yet it's still an option on every invoice sent, which leads to a 2.9% charge per transaction.

R
rvrfrf
February 4, 2022

Thanks for getting in touch with the Community, parkerupllc.
 

You can turn off ACH transactions in your Account and Settings.
 

Here's how:

  1. Use the Gear (⚙️) icon, then choose Account and settings.
  2. Access your Sales tab.
  3. In the Invoice payments section, click your Pencil (✏️) icon.
  4. Untick the Accept ACH checkbox.
  5. Select Save.


You can also edit these options on the invoice screen itself, when emailing them out to customers.


If you'd prefer to disconnect your payment processing account from QuickBooks and close it, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and assist you with what you're looking to do.
 

Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!

Fiat Lux - ASIA
Fiat Lux - ASIA
October 25, 2020

@usertimandreae 

Utilize MP to accept ACH payment for free.

https:// melio.grsm.io/quickbooks

 

R
RS70
April 29, 2021

is there a way to toggle off accepting payments for direct deposit?  I'd be fine with paper checks or CC payments.

M
Maybelle_S
April 29, 2021

Hello there, @RS70.

 

I can help walk you through the steps on how to void the direct deposit and create a paper check in QuickBooks Online (QBO).

 

You can temporarily turn off the direct deposit for an employee so you can use a paper check.

 

Here's how: 

1. Go to the Payroll menu, and then select Employees.

2. Select Run Payroll.

3. Under the Pay Method column, select Paper check.

4. Preview and submit the rest of your payroll as you normally would.

 

Once done, your employee's check won't be marked for direct deposit. You'll also be asked to enter a check number before printing. 

 

However, if you want to make a permanent change to your employee's payment method, you can change it in your employee's profile settings.

 

1. Click the Payroll menu, then select Employees.

2. Select the Employee's name.

3. Go to the Pay tab.

4. Under the no. 6 option, click the drop-down arrow and select Paper check.

5. Click Done.

 

You might want to print or reprint paychecks in QuickBooks Online (QBO), here's an article for detailed steps: Printing Checks and Pay Stubs.

 

Let me know if you have any other questions or concerns. I'll be right here to assist you further. Have a lovely day!

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