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T
tm225
April 26, 2024
Question

Why am I getting the error "select a bank account for this deposit" when trying to enter a deposit (with the bank account selected)?

  • April 26, 2024
  • 1 reply
  • 0 views
I have tried previously posted instructions to clear cache, test in incognito and use another browser. All with the same results. I am just trying to add a deposit and get the error "Select a bank account for this deposit." Even when I am in the chart of accounts IN THE BANK ACCOUNT adding the same deposit it asks me to select a bank account. Please help! 

1 reply

J
Jelayca V
April 26, 2024

I understand that you recently encountered an error, @tm225, and I appreciate the troubleshooting you did to try and fix it.

 

We see the importance of resolving this issue is of utmost importance to you and want you to know that we take your concerns seriously. As the error persists, I suggest reaching out to our QuickBooks Online Support team to thoroughly investigate this behavior. Our support team is equipped with the necessary tools and expertise to identify the root cause of the problem and provide you with a solution to fix it. They can also open a case to further investigate the issue. 

To contact our support team, please follow these steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the Search tab and select Contact Us.
  4. Provide a summary of your concern and click Continue.
  5. You can choose either to chat with us or have us call you.

 

In case you are looking for information on how to put payments into the Undeposited Funds account before you combine them into a deposit in QBO, you can check out this article: Deposit payments into the Undeposited Funds account in QuickBooks Online

 

Please leave a reply below if you have any other concerns about bank deposits in QBO. I'll be around to assist you. Stay safe. 

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