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February 5, 2021
Question

Why am i unable to post a transaction. under a category? It tells me transaction not accepted

  • February 5, 2021
  • 1 reply
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1 reply

MaryLurleenM
February 5, 2021

That's unusual, crystalcleanhawa,

 

Your browser's cache might be the reason why you're unable to categorize a transaction.

 

Let's start by opening your account in a private or incognito window. This mode doesn't keep track of your searches. You can use the keyboard shortcuts below: 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Then, go to the Banking page and try to categorize the transactions. If you can select a category, then let's go back to your regular browser and clear its cache. Clearing cache improves your browser's performance. Please make sure to close and re-open your browser afterwards.

 

Alternatively, try using a different supported browser.  

 

I've got this article on how to categorize banking transactions: Categorize and match online bank transactions in QuickBooks Online

 

Feel free to reach out to me again with any QuickBooks-related questions you may have.