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July 14, 2020
Question

Why are 6 months of my transactions missing from Quickbooks? My bank is synced, but transactions from April 15 (tax day for some reason) to Nov 1 of last year are missing.

  • July 14, 2020
  • 3 replies
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Original commenter did not share additional details

3 replies

RenjolynC
July 14, 2020

I'll give steps to find the transactions, pipabraham.

 

When you're unable to find the transactions already downloaded in the Transactions page, it may be stuck somewhere. Let's make sure to filter the Type, Account, and Date to view All. Then, look for the transactions from November 1 last year to April this year.

 

If you're still not able to find the transactions, then you'll want to add them manually. Here's an article that includes the step by step instructions: Add older transactions to QuickBooks Self-Employed.

 

Otherwise, reach out to our Customer Care Team to investigate this further. You can find the instructions here: Contact QuickBooks Self-Employed Support.

 

Please know that you can always leave a reply on this thread if you have any additional questions or other concerns. Take care and stay safe.

April 6, 2021

I have the same issue. From June until Dec 2020, there is no bank information. Then it picked back up. I have paid for every month and there is not way I am going to manually enter in 6 months of data.

April 11, 2021

Same! I am missing July 2020 to December 2020. How can I get this resolved?

January 26, 2022

All of my transactions from 5/1/21 through 10/31/21 are missing... 6 months. I just spent 30 mins on the phone with quickbooks, and told i have to manually enter each missing transaction... WTF

February 3, 2023

This is crazy. They better be giving a refund for these 6mo. So unacceptable. 

February 25, 2023

SAME issue here. 6 months of transactions all missing 😞 

March 9, 2023

I think I worked this out. QB only syncs when you login; it does not sync periodically or automatically in the background. I noticed this behaviour over a couple of months. I logged in and say there were ten transactions to review. I do them, and then there are more. As a developer myself, this is a common tactic to avoid system load e.g. You wait for the user to do something, and then kick off the background job. It not however appropriate here.

 

In other words, it seems the fix is to log in every 4 to 6 weeks (Assuming you don't already) to keep things current.

 

This is either very lazy programming/development or a massive bug. Either way, it's a lie to say QB syncs automatically with no user intervention.