Why are electronic payments from customers showing as transactions for review?

Thanks for dropping by in the Community, @LisaWeber. I'm here to help you match your invoices to deposits in QuickBooks Online (QBO).

One of the reasons why the invoice shows paid is that you've enabled the Automatically apply credits feature. Follow these steps on how to verify if you've selected it: 

1. Click the Gear icon, and then Account and Settings.
2. Go to the Advanced tab.
3. Click the pencil (edit) icon in the Automation section.
4. Unselect the Automatically apply credits box.
5. Click Save, then Done.

To match your invoices with your deposits, we can remove credits from invoices. Here's how:

1. To display the transaction history, press Ctrl + H.
2. Double-click the invoice and select Apply Credits.
3. In the Previously Applied Credits window, clear the selection for credit.
4. In the Apply Credits window, select Done.
5. On the invoice, select Save and Close.

Here are a few things to keep in mind if you link a deposit to an invoice:

• Make sure there's an invoice for the customer.
• Make sure there's a payment registered through Bank deposit  and not through Receive Payment.
• Confirm that the payment hasn't been entered and linked to the invoice.

For detailed steps, see this article to learn more about how you can link a bank deposit to an invoice.

Don't hesitate to drop a comment below if you have other questions about matching invoices to your deposit. I'm more than happy to help. Have a wonderful day!