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February 10, 2021
Question

Why are my deposits on hold

  • February 10, 2021
  • 1 reply
  • 0 views
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1 reply

AlexV
February 10, 2021

Hi usermselectricandser!

 

The funds will be put on hold if the system detected an issue or unusual behavior on the transaction. You should receive an email with the instruction on how to resolve it. Usually, you'll be asked to submit some documents to complete the review.

 

Also, you'll want to reach out to our Payments Team so they can further assist you on how to remove the hold. You can check these links for more details about payment deposits:

Leave a comment below if you need anything else. Take care!