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focusinc-ki-gmai
November 18, 2023
Question

Why are my payments under review it's only the 1st payment I've tried to deposit.

  • November 18, 2023
  • 1 reply
  • 0 views
They say under review but aren't available anywhere they seem to have disappeared. No money in my bank or in QuickBooks

1 reply

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DebSheenD
November 18, 2023

Hello there, fonccusi.

 

I understand the significance of any delays in depositing funds into your business. I'm here to share more details about when QuickBooks deposits customer payments into your bank account.

 

If you're new to QuickBooks Payments, your ACH payments will take a bit longer during the initial month. Usually, you can expect to receive your payments within 5 business days for the first 1 to 4 weeks while we establish everything. Once the setup is complete, you will receive an email notifying you that your payments will be processed at regular speed.

 

I'd recommend reaching out to our Merchant Service Center didn't get any email about an issue. This way, they can securely look into your account and investigate further about this matter.

 

I'll be adding these articles with additional insights into the delayed deposits in QuickBooks:

 

 

Please check out this article for future reference: Categorize and match online bank transactions in QuickBooks Online.

 

Please hit the Reply button if you have additional questions or clarification about a deposit, fonccusi and I'm always here to help. Have a great day!

F
focusinc-ki-gmaiAuthor
November 19, 2023

It looks as if it needs something from me but I haven't gotten any emails?

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Kevin_C
November 19, 2023

Thanks for getting back into this thread, focusinc. I understand how frustrating it can be when payments are delayed and how it can impact your business operations. I'm here to provide some details regarding this payment deposit concern and help you point in the right direction for support.

 

If it's been more than 5 business days since you deposited the payments, I suggest reviewing their status from your QuickBooks Online (QBO) account. Here's how:

 

  1. Sign in to your QBO account.
  2. Go to Sales, then Deposits.
  3. Select the bank deposit you want to review.

 

You can also view your deposits within the Merchant Service Center. Please keep in mind that it won't show up on the deposit list if there's an issue with your payment, and you should receive an email from Intuit.

 

However, since you haven't received any emails, open your email and check your Spam or Junk folder. If it's there, move the email to your Inbox. If it's not, go through Steps 2-3 of this article: Unable to receive Intuit email from QuickBooks Payments.

 

On top of that, I encourage you to reach out to our Payments Support Team. They have the tools to pull up your account in a safe session and review the status of the transaction and what steps you need to take. You can click the Chat with us link or get the phone number in this article: Contact Payments Support. Then, go to the QuickBooks Payments section.

 

Additionally, you can visit these articles that answer the most commonly asked questions about how payment deposit works and when they'll get into your bank account, see these articles:

 

 

We are here to assist you with any questions about your payment transactions. Your concerns are important to us, and we'll keep this thread open for further assistance. Keep safe!

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