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rcengineservice
October 24, 2023
Question

Why are my Quickbooks Payments deposits not being automatically recorded anymore?

  • October 24, 2023
  • 7 replies
  • 0 views
Nothing has changed in the last few weeks as far as how we process credit card payments, and I don't see any obvious change in settings as far as I'm aware, but now I have to manually add all my credit card transactions to record our deposits.

    7 replies

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    Rasa-LilaM
    October 24, 2023

    I can see how beneficial for your business to get the automatic recording of deposits working seamlessly, rcengineservice. Let me help shed some light on your concern. 

     

    The program automatically matches a QuickBooks Payment and a corresponding deposit based on the following factors: unique ID, the deposit amount, and date.

     

    If your Financial Institution (FI) doesn't provide a unique ID for each deposit, the program won't automatically match it. Thus, you'll have to manually perform the task. See this article for more in-depth information: Automatic matching for QuickBooks Payments.

     

    In case you process payments in the Merchant Service Center, your deposits won’t import into QuickBooks Online (QBO). Make sure to process payments in QuickBooks Online so you don’t have to add them manually. 

     

    If you receive the following message "Some QuickBooks Payments deposits weren’t automatically recorded", let's find the latest deposits and check the payments". Here's how:

     

    1. Navigate to the Gear icon and choose Account and settings.
    2. Head to the Payments tab and select Manage Account.
    3. Go to Activity & Reports and Deposits.
    4. Select the latest deposit to see the individual payments.

     

    Next, record the missing entries in your company. For detailed instructions, check out this guide: Fix alert. Then, proceed directly to Step 2.

     

    This reference provides answers to questions about processing deposits and how QuickBooks handles them: Common questions about payments.

     

    We assembled resources to help users manage their merchant accounts, and troubleshoot device issues, to name a few: QuickBooks Payments FAQ.

     

    Don't hesitate to visit the Community again if you have additional questions about tracking deposits from QuickBooks Payments. I'll get back to assist you further. 

    R
    rcengineserviceAuthor
    October 26, 2023

    I've already gone through these steps, confirmed settings, etc. - Everything appears correct (unique ID from bank, amount, dates, etc.) but it is still not settling the credit card transactions and automatically depositing and matching them. I'm having to log into the merchant center to identify each individual credit card transaction, and create my own deposit. There are no transactions missing either. They are all there, and add up exactly every time, just still not depositing and matching automatically anymore. This issue just started a few weeks ago, but I can't identify why or what changed since that time. Any other suggestions?

      R
      Rasa-LilaM
      October 26, 2023

      Hello again, rcengineservice

       

      I appreciate your time and effort in trying to fix the automatic recording of deposits. Let me help direct you to the appropriate channel that can address your concerns on time. 

       

      Payments and other account-related issues require special handling. I recommend contacting our QuickBooks Payments Support Team for further investigation.  

       

      They can perform a screen-sharing session to trace where the issue is coming from and provide a fix to keep this from happening again. Here's how to obtain the contact details:

       

      1. Open your company and tap the Help icon in the upper right to display the support window.
      2. Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
      3. Press the Get help from a human link to see more options.
      4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent

       

      Check out this article for more details about the support hours and types: Contact Payments or Point of Sale.

       

      To learn more about the deposit speed of your account, see this reference for more details: Find out when QuickBooks Payments deposits customer payments.

       

      In addition, these resources will guide you on how to handle delayed deposits and look for missing entries:

       

       

      Reach out to me again if you have any additional questions or concerns about QuickBooks Payments. I'll get back to assist you further. 

      S
      samcurran59
      November 15, 2023

      I have faced the same problem few days ago. At that time i will do it by manually but i also contact to support team and they facilitate me. My suggestion is to contact the support team it will solve your deposits problem.

      Q
      QwikBooksFred
      November 22, 2023

      I know how to do it manually but each deposit contains about 150 payments each, so this takes a considerable amount of time.  The payments aren't in perfect order due to the difference in timing of ACH vs CC, so it's not as straightforward as selecting all from a particular date range.  So, are you saying support actually fixed your issue or they taught you how to do this manually?

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        rcengineserviceAuthor
        November 28, 2023

        It's been over a month since I posted this problem, and several others are also obviously experiencing the same troubles. Support conversations via chat or over the phone all seemingly go nowhere, unfortunately. Still needing a solution for this problem, as manually recording every deposit moving forward just isn't feasible to do forever. Hoping to get some help soon!

          J
          jasondanger
          November 30, 2023

          We've also been experiencing this same exact issue and for the same length of time. Intuit: please fix this issue!

          S
          SirielJeaB
          November 30, 2023

          Hello Jason, we understand the potential impact of this issue on your business operations within your QuickBooks Payments account. I'd like to provide you with an update on this matter.

           

          The issue with the inability to map existing accounts for standard deposits and processing fees for Payments is still in progress. It's recommended that you contact our Live Support Team to ensure that you are added to the list of affected users. While we can't provide a specific timeframe for resolving this issue, please be assured that our engineers are working diligently to rectify the problem.

           

          To contact support:

           

          1. On your QuickBooks Online, click on Help (?).
          2. Click either tab to get started: Assistant or Talk to human.
          3. Search Contact Us,  then Start a chat with a support expert.

           

          Additionally, I'll provide you with this article to assist you in changing your default deposit account in QuickBooks Payments:  Change the account QuickBooks deposits payments info.

           

          I'm here to help you with any questions or concerns you may have about QuickBooks or related topics. The Community is genuinely committed to helping you succeed in your business endeavors and eagerly anticipate supporting you every step of the way.

          L
          lnnllc
          December 6, 2023

          I'm having the same issue, has been going on for about a month. Called support today before I saw this thread and the guy on the other line -- while nice -- was totally clueless about what was going on, made me walk through various settings for half an hour, and repeatedly denied this being a "known issue" when I asked about it. It's shocking to me that this is the level of support we get for a financial product that is generating thousands in merchant fees from our account alone.

          R
          renee.kilian
          December 7, 2023

          I'm having the same issue!  Started maybe a couple of weeks ago or so.  It is a really big pain to do this manually, after it had always posted automatically in the past.  I just spent about an hour trying to get everything posted correctly.

          J
          JuliaMikkaelaQ
          December 7, 2023

          I understand the importance of recording deposits automatically to save time, Renee. Let me share an update about this issue.

           

          Currently, the investigation on mapping existing accounts for deposits and processing fees in QuickBooks Payments is still ongoing. Our product engineers have been notified and are working diligently to find the best solution to fix this. 

           

          In the meantime, I recommend contacting our support team to add you to the list of affected users. An email notification will be sent to you once a solution is available. Here are the steps to contact us:

           

          1. Open your QuickBooks Online account.
          2. Go to the Help menu and select the Search tab.
          3. Then, click Contact Us.
          4. Then, enter a brief description of your concern and select Continue.
          5. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

           

          Furthermore, you can reconcile your accounts to match and balance your transactions to your bank statements in QuickBooks Online and make your account accurate.

           

          You're still welcome to comment back if you've got inquiries and concerns about your QuickBooks Payments deposits. We'll be here to provide assistance as soon as possible. 

          L
          lp_mi
          May 22, 2024

          I too just started having this issue. The alert message just showed up out of the blue on a transaction from 2021... I checked it and it was already deposited with no issues back in 2021 so, why is it suddenly a problem? Is this message legit or a glitch?... 'Some QuickBooks Payments deposits weren't automatically recorded. After you receive the funds in your account, record them manually as a Bank.

           

           

          S
          SarahannC
          May 22, 2024

          I wouldn't want you to encounter the same issue mentioned in this thread anymore, lp_mi.
           
          The error appears when there's no matching sales receipt or payment on an invoice, which QuickBooks can't automatically add the deposit.

           

          I can see that you weren't anticipating this error message, given that the transaction was successfully deposited withou any issues in 2021. I'd like to know the steps you followed when reviewing the deposited transaction.

           

          If you haven't tried manually recording the deposit, I recommend following these steps to fix it.

           

          1. Follow Step 1 in this article: Some QuickBooks Payments deposits weren’t automatically recorded” in QuickBooks Online. 
          2. Log in to your QBO account and go to the + New menu. Then, click Bank deposit.
          3. Select the QuickBooks Payments section.
          4. Match the payments in the list with the payments in the Merchant Service Center report.
          5. Click Save. Then, Close.

           

          However, since you've confirmed the deposit, let's use a private browser to log into your account. It'll help you determine if it's a browser-related issue.

           

          • Google Chrome: Ctrl + Shift + N
          • Microsoft Edge: Ctrl + Shift + N
          • Firefox: Shift + Ctrl + P

           

          If the issue gets resolved through an incognito or private browser, you can clear your browser's cache or use a different supported browser.

           

          Here are some articles to help you manage your QuickBooks Online transactions:

           

           

          Please reply to this thread for any follow-up concerns about deposited transactions in QuickBooks. I'll provide you with the details you need and help you resolve any issues you have encountered.

          T
          Tconleyoneal
          May 28, 2024

          I’m having that issue right now…. did you ever get an answer?

           

          R
          RoseJillB
          May 28, 2024

          I appreciate you for joining this thread concerning transactions from QuickBooks Payments that don't automatically match, Tcon.

           

          Indeed having this functionality makes matching transactions effortless once synced to your company file. If you're done with the troubleshooting steps shared by my peer, SarahannC. Then, I recommend contacting our Merchant Services Team to check on this issue and determine the leading cause of why these deposits aren't automatically recorded. Here's how you can get in touch with them:

           

          1. Sign in to your QuickBooks Online account.
          2. Click the Help button.
          3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
          4. Then, type in your reason for contacting us. What can we help you with? Box and click Continue.
          5. From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

           

          Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: Contact Payments Support.

           

          I'm always here whenever you need assistance with managing QuickBooks transactions. The Community always has your back. Take care!

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