Skip to main content
September 19, 2024
Question

Why are several Jobber Payments still showing when I click "new Deposit" and they have already been deposited and actually show in the deposit transaction?

  • September 19, 2024
  • 1 reply
  • 0 views
When I find the deposit transaction in the register it is linked to correct customer but still shows when I click new deposit.  

1 reply

September 19, 2024

I've got your back, MichelleK.

 

When you sync Jobber Payments to QuickBooks Online, the transactions are allocated to the appropriate account in QuickBooks. Jobber Payments initially sync to the Undeposited Funds account before the funds are transferred into your bank account. Payments towards invoices and quote deposits stay in this account until a payout that includes these transactions syncs to QuickBooks. Once the payout syncs, the transactions are allocated to the appropriate account.

 

To address the issue, I'd recommend reviewing the transaction details if they're still in the undeposited funds account. If so, consider editing the deposit from the bank register. If you need further help, I also suggest reaching out to Jobber support so they can assist you better in terms of account mapping and integration settings.

 

You can refer to these resources for further details:

 

 

The comment section is open for any other questions you may have about deposits in QuickBooks, MichelleK. I'll be right here to answer them for you.