Why are some of my customer payments that were paid online showing a Paid rather than Deposited? If I create a deposit to link them to will this throw off my balance?

Hello there, @usertcuster63.

Thank you for bringing this to our attention. Let me share with you some information about payments in QuickBooks Online.

Deposit speeds are determined by the product you’re using and the type of payment. Standard deposits are processed every day except for Sundays, Thanksgiving Day, and Christmas Day. Instant Deposits are processed every day with no exceptions.

Here’s how you can check how long it takes to get payments you process in QuickBooks Online.

1. Go to the Gear icon, and select Account and settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

You also have the option the check the status of deposits and specific customer payments. Let me walk you through.

1. Sign in to QuickBooks Online.
2. Go to the Sales menu and select the Deposits tab.
3. Select the bank deposit you want to review.

 
If you have deposited the payments on your invoices, they will show Funded in the status column. Withheld or Batch Deposited Returned will show if there’s an issue with it.

If you have deposited the payments yet the status still shows as paid, I suggest you perform some basic browser troubleshooting. Stored cache can usually cause unexpected behavior while using the application.

Additionally, you can always check these articles below for more information about funding time for QuickBooks Payments.

• Frequently asked questions about QuickBooks Payments Deposits.
• Find out when QuickBooks Payments deposits customer payments.

Leave a comment below if you need further assistance with your payments. Have a great day!