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M
MLDC
November 2, 2022
Question

Why aren’t my banking transactions downloading from Banco Popular Puerto Rico

  • November 2, 2022
  • 1 reply
  • 0 views

I'm trying to update my Bank transactions since October 27 it doesn't give us any errors but no transactions are downloaded just the Bank Balance.  The bank is Banco Popular of Puerto Rico, I already check the connection and everything is good.  It has a connection because is downloading the Bank Balance. HELP!

1 reply

DHeraV
DHeraV
November 2, 2022

Hi there, @MLDC,

I'd be glad to help you out! QuickBooks Online (QBO) downloads new transactions automatically. If recent entries aren't showing, let's make sure to review these details. This way, QBO will pull those transactions again.

Here's what we need to do:

 

Step 1: Start a manual download
 

  1. Go to Bookkeeping, select Transactions, then Bank transactions (Take me there), or go to Bank transactions (Take me there).
  2. Select Update.

 

Step 2: Check your bank or credit card's website

The problem can be with the bank if downloads seem slow or stuck. To check, go to your bank's website. (Note: New updates with the bank can also cause errors.)

First, get the URL Quickbooks uses to connect:
 

  1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there) or go to Bank transactions (Take me there).
  2. Select Link account. Note: You won’t add an account, you just need the listed URL.
  3. Search for your bank and select it.
  4. Copy the URL listed for your bank.
  5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:
 

  1. Check your account for messages, notifications, or alerts.
  2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  3. Check your bank’s website for any announcements about new security requirements.
     

For further information, you can visit this link: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

When a bank error occurs while doing the steps, please proceed to Step 4. (Note: Refer to this link.)

If the result is still the same, I suggest contacting your bank to check for any possible issues on their end.

I'll also add an article you can refer to make sure that your account matches your bank and credit card statements: Reconcile an account in QuickBooks Online.


If you need further assistance with your bank transactions, don't hesitate to leave a reply. I'm here to help anytime. Keep safe

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