Why aren't Purchase Order Item Details showing when download/printed? Arrow points down

I'll be glad to help you fix your printing problem, @ccnd.

You can review the created purchase order and printing your transactions through a private window. In most cases, unusual behavior with QuickBooks is caused by too much cache data stored on the browser you're using. The private browser prevents any virus infections that can cause unexpected behavior when using QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once signed in, re-print the purchase order again. If this works, advise them to clear the cache of their regular browser to get a clean slate. They can also use other supported browsers if private mode browsing doesn’t work.

If the same thing happens, let's test the sequence for PDF printing issues. Here's how:

1. Look for a PDF document saved to your hard drive, open it from within Acrobat/Reader from the File menu, and test to be sure you can print it.
2. If you cannot print it and you have not yet updated or repaired Adobe, update the program. 
3. If you have already updated and repaired Adobe, complete Part 2 and 3 of this article: Test sequence for PDF printing issues. 

For more info about the process: Fix QuickBooks Online printing issues on browsers for Windows.

Also, you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.

Drop me a comment below if you have any other questions about purchase orders. I'll be more than happy to help. Take good care.