Skip to main content
R
ryan-spire-comme
February 3, 2024
Question

Why can I not connect my American Express Credit Card to QBO?

  • February 3, 2024
  • 2 replies
  • 0 views
If I could I would upload a screenshot but this platform won't let me. 

Every time I try to connect my Amex CC, it says I've done it successfully, then I return to QBO online, and I get an error message.

2 replies

I
Ivan_G
February 3, 2024

I know how important it is to connect and manage your credit card account in QuickBooks Online (QBO), ryan.

 

To further assist you appropriately, may I know the specific error code (message) you encountered while trying to navigate with your American Express credit card account in QBO? Any additional information will be much appreciated.

 

In the meantime, we can try signing out and signing in again with your QBO account. However, if the issue persists, we can log in with your account using a private browser.

 

Here's how:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If there's no issue using a private browser, go back to your regular browser and clear its cache. If the problem is still present, I recommend using another supported browser.

 

You might also want to check our system requirements for QuickBooks Online to ensure the best experience when using the platform.

 

Additionally, I've added an article that you can check whenever you need to fix mistakes on your bank or credit card statement.

 

Feel free to reply if you have more bank connectivity or any QuickBooks-related concerns. We're here to assist you 24/7.

R
ryan-spire-commeAuthor
February 5, 2024

"Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank."

 

 

 

E
Erika_K
February 5, 2024

I understand how difficult this has been, ryan. I appreciate the additional details you've provided. 

 

Upon checking my resources, we have an in-progress investigation about the inability to connect American Express credit card with an error "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank." With that, I recommend contacting our support team. This way, they can securely get your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation. 

  

Here's how: 

 

  1. Go to the Help icon and select the Contact Us button. 
  2. From the What can we help you with? field enter a description of your situation. 
  3. Select how you want to connect with us: 
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

To ensure you'll reach our support team, check out their support hours to determine availability. 

 

Additionally, check out these articles to learn more about managing your accounts in QuickBooks Online: 

 

 

Rest assured our Product engineers are actively working to resolve this issue. If you have any bank connectivity concerns, comment below. I'll be here to assist. Keep safe! 

4
4Gal
February 3, 2024

@ryan-spire-comme 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

Terms & ConditionsAccessibility statement