Skip to main content
H
hiseancarroll-gm
June 28, 2022
Question

Why can't I link my Capital One accounts to QBO?

  • June 28, 2022
  • 1 reply
  • 0 views
I attempt to link my CO accounts through the Banking tab, I enter my CO login info when prompted, CP acknowledges that I am sharing info with QB,  but when the dialog returns to QB it spins and spins, then times out, and asks me to login into CO again. I've attempted this on multiple browsers, I've cleared my caches, cookies, and history, and also attempted in an Incognito window. Capital One will not link to download transactions.

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
June 28, 2022

Try opening your QBO account on any private/incognito browser.

G
GebelAlainaM
June 28, 2022

Hello, @hiseancarroll-gm. I appreciate you bringing this issue to our attention and for trying to fix the error by doing some troubleshooting steps. I'm here to provide you some details about this error.

Currently, we have an ongoing investigation for this exact issue you stated above. Our engineering team is aware of this issue and doing their best to fix this as soon as possible. Then, please reach out to our QuickBooks Support Team. So that, they can add your company to the list of affected users and you'll be notified about the status of the issue via email.

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Choose Contact Us.
  4. Type in your concern, then click on Let's talk.
  5. Select a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
     

You can refer to this article for the time schedule: Contact Support in QuickBooks Online.

I've also added this following articles for future references:
 

I'll be around if you have any other concern of if you have clarification with your banking issue. Take care always!

Terms & ConditionsAccessibility statement