Why can't I upload my Amazon CSV file? Where it says "here" is not highlighted to click on and nothing happens when I browse and choose a file.

Thanks for reaching out in the Community for assistance, @inspiredbyemilyg. I’ll help you sort this out so you can successfully upload your CSV file to QuickBooks.

Stored cache helps your QuickBooks Self-Employed (QBSE) account to run quickly. However, it can cause the program or features to act weirdly or become unresponsive once corrupted. I’d recommend removing that historical data, so you can access QBSE with a clean slate. This action also helps us to verify if it's a browser-related issue.

To start, open your QBSE account in an incognito or private window for testing. Here are the keyboard shortcuts you can use for quick navigation:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox browser & Microsoft Edge)
• Press keys: Command + Shift + N (Safari browser)

Once logged in, try to import the said file. If you can do it successfully, get back to your regular browser and clear its cache. You can also use other supported browsers as an alternative.

For easier experience in categorizing your Amazon transactions, you may consider this feature in the future: Amazon integration with QuickBooks Self-Employed. This guide contains instructions and information about organizing your entries accordingly.

Please don't hesitate to add a comment if you have any other questions or concerns besides uploading files. I’ll be here. Keep safe always!