Hi there, ablebodyjunkremo.
I'm glad to share with you some information about why invoices show as paid but not deposited. I'll also guide you on how to deposit the payments accordingly.
Invoices will go through as paid but not deposited when the payments are recorded under the Undeposited Funds. To update the status to Deposited, you need to transfer the funds from the undeposited funds to your bank account through Bank Deposit.
Here's how:
- Go to the +New icon, then click on Bank deposit.
- Choose a bank account where to deposit the amounts.
- Select the undeposited invoices from the list.
- Save the deposit.
From there, the status of your paid invoices will be changed to Deposited.
For more tips about recording and depositing invoice payments, you can open these articles:
You can also get more tips about managing your sales and other customer entries through this link: Topics about your company's income and customers.
Lastly, I recommend reconciling your account after depositing the amounts to keep your books and balance intact. Here's your reference: Reconcile an account in QuickBooks Online.
If you have any other follow-up questions about the status of your invoices, let me know by adding a comment below. I'm more than happy to help. Keep safe!
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