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May 15, 2021
Question

Why do my transactions stop in July for the year 2020?

  • May 15, 2021
  • 1 reply
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1 reply

May 15, 2021

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), randy50.

 

If you are referring to your bank transactions not downloading in QBO, there are some possible reasons why it happens. Among these are: 

  • There is a minor or major update in youri8yd/ bank information such as the bank account number.
  • Update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
  • Updates in your Online Banking Login credentials.
  • Bank outage and other scheduled maintenance.

Let's try checking on your bank websites if there's no problem on their end. Let's try manually downloading the bank transactions. For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT and some may take a little longer. Here's how: 

  1. Go to the Banking menu or Transactions menu.
  2. Go to the Banking tab.
  3. Select Update.

 

To learn more about this one, see the What to do if you get a bank error or can't download transactions in the QuickBooks Online article. If the same thing happens, just manually import your bank transactions using.CSV a file. You can download transactions from your bank's website and upload them to QBO. Just follow the steps and details in the Manually upload transactions into QuickBooks Online article.

 

Once done, please contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

Visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

 

Feel free to update us on the result after performing the steps or contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.